How It Works

  1. Browse our online shop and choose your meal box or customisable menu.
  2. Orders for meal boxes placed before 2pm will be delivered within 3 days and arrive by 12 noon on the day of delivery, Monday - Friday. Saturday and Sunday deliveries will be made before 4pm. Click & Collect orders placed by 4pm can be collected from 12noon the following day with a specific pick up time selected at the website check out.
  3. We deliver meal boxes throughout mainland Britain. Delivery is not available to Scotland, Northern Ireland, The Isle of Man, The Isle of Wight, The Scilly Isles or the Channel Islands. The Click & Collect service is available at all Hand Picked Hotels across the UK and Channel Islands.
  4. You will receive confirmation of your order via Hand Picked at Home. If you have ordered your meal box for delivery, your order number and details of your delivery journey will be emailed - tracking your delivery can be done via the DPD app. If you have ordered a Click & Collect meal box, simply come to the hotel reception at your confirmed pick up time and we’ll have your meal box ready for you to take home.
  5. Meal box deliveries will be made via DPD in specialist packaging designed to keep your meal items chilled.

Should you wish to contact us, please refer to our Frequently Asked Questions page or email and we will respond as soon as possible. Alternatively please call our Customer Services on 01732 471 021 - lines are open from 9am to 5pm Monday to Friday.  

Easy to follow instructions also available below or watch and subscribe here